Frequently Asked Questions

Please reach us at maineanimalhealthalliance@gmail.com if you cannot find an answer to your question.

Book Appointment

Please Note: Our online scheduler only allows you to schedule 4 months into the future. If you don't see an appointment, please check back each day or call (207) 480-1001 to schedule further out.

  • Yes, all are welcome.

  • There are no requirements to receive our services. 

  • Yes, we are an appointment-based clinic.

  • You may use our online scheduler by following this link here or by calling us at (207) 480-1001. 

  • Cats should be dropped off between 7-7:45 AM. 

    Dogs should be dropped off between 8-8:45 AM. 

    If you have both, please come between 8-8:45 AM.

    For pick-up, you will receive a text message alerting you when your pet is through surgery and nearly ready to be returned. This is generally in the early afternoon. All pets must be picked up by 5 PM.

  • Please TEXT us at (207) 248-8811 to let us know you have arrived. 

  • Cats should arrive in their own carrier and the carrier should be in good condition. 

    Dogs should arrive with a sturdy collar/harness and leash. 

    If your animal already has an up-to-date rabies vaccine, please either bring the physical paper record or an electronic copy you can show on your phone. (A dog tag does not count as proof.) 

  • We accept cash and card (Visa, Mastercard, Discover, American Express) as forms of payment. We do NOT accept Care Credit.

  • No, the base package price does not reduce if a service isn’t needed. 

  • Voucher and discount availability varies. Please call us at (207) 480-1001 to check availability and qualifications. 

  • Yes, we do! Most vouchers only cover a portion of our pricing. You will be responsible for any remaining balance.

  • The easiest way to schedule multiple animals at a time is via phone by calling us at (207) 480-1001. The online scheduler only allows you to make one appointment at a time. 

  • Please refer to our post-surgery care information here. 

  • No, our only location is at 231 Old Belgrade Rd Augusta, ME 04330. 

  • No, we do not offer transportation services to our clinic. 

  • Please call us at (207) 480-1001 or email us at maineanimalhealthalliance@gmail.com to let us know. You may also want to check your spam/junk folder.

  • We are able to offer lower rates by subsidizing many of our costs via non-profit discounts and through the use of grant funds. We then pass these savings along to you! Our medical staff has many years of experience in the spay/neuter field and a passion for helping those in need. 

  • Yes! It is a national standard to tattoo all cats and dogs that are spayed or neutered at a high quality, high volume, spay/neuter clinic. Your pet will have a shaved area on their belly with a teal green tattoo just below their umbilicus. They will have a dab of surgical glue on the tattoo and it will heal quickly. (The only exception to this is male dogs, who will have a tattoo near their scrotum.)